As our Client Care Coordinator, Pauline is often the first friendly voice clients encounter at Aspire Counseling Group. With over ten years of experience in client services, she brings kindness, clarity, and efficiency to every step of the client experience, from scheduling appointments and helping clients find the best-fit therapist to insurance verification and care coordination.
Pauline is known for being warm, helpful, detail-oriented, and deeply compassionate. She consistently goes above and beyond to support both our clients and our therapists, helping each person feel cared for, informed, and supported from the very first interaction.
Behind the scenes, Pauline plays an essential role in keeping the practice running smoothly so our therapists can focus on providing high-quality therapy and mental health care. Her steady support, thoughtful communication, and genuine care help create a smoother and more welcoming experience for everyone who reaches out to Aspire.
Outside of work, Pauline loves spending time with family and friends as a way to recharge, along with watching movies, traveling, and playing with her three dogs.